ITIL Foundation

Course Objectives

ITIL Foundation (Information Technology Infrastructure Library) is a set of concepts and policies for managing information technology (IT) infrastructure, development, and operations. In this course you will learn a range of benefits including: reduced costs, improving IT services through the use of proven best practice processes, improved customer satisfaction through a more professional approach to service delivery, standards and guidance, improved productivity and so much more.

The ITIL Version 3 best practice is composed of five core disciplines:

These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Prerequisites

None, although a familiarity with IT service delivery will be beneficial.

Syllabus